Read this first, Sponsored item title goes here as designed, Amazon EC2 outage calls 'availability zones' into question, Tablet deathmatch: HP TouchPad vs. Apple iPad 2, Cloud Computing Deep Dive PDF special report, cloud provider that's seen its fair share of outages, Lessons Netflix Learned From the AWS Outage, Replace your high-maintenance Exchange servers, Stay up to date with InfoWorld’s newsletters for software developers, analysts, database programmers, and data scientists, Get expert insights from our member-only Insider articles. In 2013, Xerox was hosting the EBT systems for 17 states in its data centers. In 2015, Amazon’s DynamoDB service, a cloud-based database, had problems that affected companies like Netflix and Medium. Many observers say that the government could have avoided these problems if it had used a well-known cloud computing vendor instead of trying to build its infrastructure on top of legacy equipment. 5: The Intuit double-down. Learning how to preemptively troubleshoot applications, security, storage, and disaster recovery for your cloud means you’ll be able to move forward confidently, whether you’re still transitioning or facing difficulties in your current cloud operations. Amazon held 45 percent of the global market in 2019, according to the market research firm Gartner. Many software services today are hosted on cloud computing platforms, such as Amazon EC2, due to many benefits like reduced operational costs. Recently, we've seen Microsoft Azure suffer an extended outage and Docker Hub get hacked. Major cloud-computing outages happen periodically. Surprising? In the fall of 2014, hackers targeted celebrity accounts on Apple's iCloud service in a successful cyberattack. Exposing cloud failures. Colossal cloud outage No. And the security concerns are considerable. "In some rare instances, software bugs can affect several copies of the data. For several hours on a busy Saturday, retailers had no way to determine the balances that shoppers had available on their EBT cards. “Everyone is doing it, so why shouldn’t we lift … That's what happened to organizations relying on Microsoft's business cloud offering just weeks ago: The service, named -- in true Microsoft style -- Microsoft Business Productivity Online Standard Suite, started to stutter around May 10. Back in October last year they suffered a major security breach, with final figures suggesting that as many as 38 million accounts had been compromised. ", "The truth is, there are better solutions than a single cloud if you need absolute availability," says Chris Whitener, chief strategist of HP's Secure Advantage program. Late in the evening on the West Coast on May 9, 2016, Salesforce.com's NA14 instance began to experience disruption due to a power outage at one of its data centers. Failures that plague cloud service providers tend to fall into one of three main categories: "Beginner mistakes" on the part of service providers. Cloud computing is a general concept of other recent technological trends that are widely known to include SaaS, Web 2.0 with the general theme of … At the time, a company spokesperson said that the cloud-based service was processing an average of $2,000 in payments every second. Just ask any of the businesses affected by Amazon Web Services' high-profile outage in April. Salesforce.com learned this the hard way when its data center shut down last January. "How could this happen if we have multiple copies of your data, in multiple data centers?" 7: The Salesforce slipup. The service was completely unavailable for about an hour and remained spotty for several more. Google vice president of engineering Ben Treynor asked in a blog posted at the time. Standing by helplessly when your cloud vendor's routine configuration change grinds your business to a halt. The company quickly moved affected workloads to one of its other cloud data centers and restored service. "Organizations using the cloud can't just assume that because it's in the cloud, all the responsibility for business continuity planning has somehow been transferred to the provider.". Complex systems have complex failures. Having No Solid Business Case for Cloud Migration. Copyright © 2020 IDG Communications, Inc. It's a rare kind of outage, no doubt -- but with all the sales lost, this unfortunate interruption easily earns a spot in cloud computing's hall of shame. Subscribe to access expert insight on business technology - in an ad-free environment. Financial software vendor Intuit is known for popular cloud-based software products like Quicken, Quickbooks and TurboTax. Big-name properties like Reddit and Foursquare fell flat when Amazon's cloud sputtered. "The same operational rules apply even in the cloud," says Ken Godskind, vice president of monitoring products for AlertSite, a SmartBear company. In their rush to participate in this huge market, vendors have been quick to tout cloud successes. Organisations deploying SaaS applications often assume the vendor provides adequate data protection and they neglect the need for backup. In a 2016 report, analysts at Gartner predicted that the shift to the cloud will affect more than $1 trillion in IT spending over the next five years. Amazon Web Services System Failure; One of the perks of using cloud computing is that it offloads businesses and individuals of the burden of network maintenance and data protection (Botta et al., 2016). The worst case was a 36-hour outage in June. The most vexing problem of Cloud Computing is that these systems are complex, and the more complex system the more complex the failure. The issue was resolved by restoring NA14 from a prior backup, which was not impacted by the file integrity issues. Google ended up having to turn to actual physical tape backups in order to restore the data. Top 9 Cloud Computing Failures Outages, hacks, bad weather, human error and other factors have led to some spectacular cloud failures. "Twenty-five hours downtime is hard to swallow," one user tweeted at the time. In 2011, it signed an important agreement with IBM, which saw IBM using Nirvanix technology for its own cloud storage service. | Stay up on the cloud with InfoWorld's Cloud Computing Report newsletter. Cloud-native computing. Cloud computing has become a huge market. "That has always been the case and will always be the case. ", Colossal cloud outage No. The error, according to Microsoft, stemmed from a script that was meant to delete dummy accounts created for automated testing. Cloud Computing. But in June 2013, IBM went another direction, announcing the purchase of SoftLayer and the formation of IBM Cloud Services Division. Failure typically teaches you more than success and it is certainly more memorable. To help keep your business pain-free in the cloud, we offer these hard-earned lessons at the hands of 10 of the worst cloud storms the Web has weathered. Download InfoWorld’s ultimate R data.table cheat sheet, 14 technology winners and losers, post-COVID-19, COVID-19 crisis accelerates rise of virtual call centers, Q&A: Box CEO Aaron Levie looks at the future of remote work, The keys to a successful remote work strategy, Cloud storage still questioned by many IT executives, Moving data to the cloud? But while many businesses struggled, others such as Netflix took the storm in stride. Uber), improper access controls (i.e. Their websites are filled with case studies explaining how various companies have reaped enormous benefits by embracing cloud computing. Think you have to be a Netflix-size business to stay safe? The Microsoft-owned Sidekick suffered a nearly week-long service outage that left users without access to email, calendar info, and other personal data. The error started during a network upgrade, when a misrouted traffic shift sent a cluster of Amazon EBS (Elastic Block Store) volumes into a remirroring storm, as they sought out available boxes into which they could insert backups of themselves -- perverse, I know. ", Colossal cloud outage No. On October 1, 2013, the U.S. federal government rolled out HealthCare.gov, a new website intended to allow people to sign up to buy health insurance under the Patient Protection and Affordable Care Act, often called Obamacare. Cloud computing SLA failures: Preparing for the aftermath The aftermath of a cloud computing SLA failure is hectic if providers don't have a detailed plan in place that they can share with customers. The cloud – or more appropriately, cloud computing – entails the delivery of software and occasionally hardware services through a network of remote servers over the internet. During that time, small business owners and consumers were unable to access their financial records. Two days later, just when it looked like BPOS was in the clear, the delay returned and outgoing messages started getting stuck in the pipeline, too. Based on its promising technology, Nirvanix was able to raise $70 million in venture capital. If that weren't enough, Microsoft experienced a separate issue that prevented users from logging into its Web-based Outlook portal as well. In late October 2012, the largest-ever Atlantic hurricane by diameter made landfall on the East Coast of the United States. Cloud computing. Just four days into the new year, Salesforce.com reported a full-on failure -- meaning services, backups, the whole nine yards were kaput. In fall 2009, a server failure at Microsoft caused big problems for T-Mobile Sidekick phone owners: ... Top programming languages, 5G worries, cloud computing, and more: Research round-up. The US is the most significant public cloud market with projected spending of $124.6 billion in 2019. These days, Terremark may be making headlines for its billion-dollar Verizon deal, but in early 2010, an extended outage dominated the cloud provider's coverage. "It's just that when you go to Web scale, the impact of failure is amplified in a much greater way. Not every cloud deployment has a happy ending. Large clouds, predominant today, often have functions distributed over multiple locations from central servers. In some locations, shoppers took advantage of the situation, loading their carts with thousands of dollars' worth of food. This slideshow highlights ten of the most noteworthy cloud computing failures. This implies that the service is available, and performs in the way intended. 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