Gray Taylor is a leading global expert in everything technology. As the executive director of Connexxus, based in Georgetown, Texas, Gray has been involved on a variety of projects, including heading global product management for three of the world’s largest retail petroleum equipment and systems suppliers. He is also vice president of research & technology for the National Association of Convenience Stores (NACS). In his presentation, Gray will explore how technology is destroying the convenience retail industry’s “moats” at an accelerated pace and focus on key technology developments that can threaten or strengthen our industry’s ownership of convenience. To succeed, Gray will explain how the convenience industry must think and innovate like a start-up, while maximising returns from existing operations.